Refund & Return Policy


To request a return, please contact a member of the Chef's Box team at or call 412-372-0900 ext. 1. You will need to provide your reason for return, Shopify order number, and date/time of receipt.

Due to the nature of our perishable products, requests for returns may be accepted only if informed within the day of delivery. Please refrigerate your package and store it inside your home, and we will arrange to pick up your return within two days.

Any item not in its original condition or damaged not due to our error will only be eligible to receive a partial refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, the time of which may vary. For late or missing refunds, please contact your credit card company or bank. The time required for your refund to post to your account may vary based.

If you’ve done all of this and you still have not received your refund yet, please contact Gabe Nass at or 412-372-0900 ext. 240.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need an exchange for the same item, send an email to Gabe Nass at or call 412-372-0900 ext. 240. The time for your exchanged product to reach you may vary based on where you live.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.